Call Center

We Care

Brookside Resources offers one of the fastest growing comprehensive call center operations for businesses of all shapes and sizes. We see a call center as more than just an operation, we see it as a customer care program.

Customized. Cost-effective. Quality.

Brookside Resources provides call center solutions that are customized to meet your business needs and exceed your customer’s expectations. We combine the latest technology with a robust infrastructure to manage all projects with efficiency and excellence. We implement cost-effective operations without compromising quality.

Open Communication

We establish a strong partnership with every company we service. We ensure that quality of our call center operations remain high by maintaining open lines of communications with partners regarding evolving customer needs.

Need to staff your call center with high quality professionals?

We’ve got you covered.

We believe that a call center is as effective as its agents. We use this philosophy as a guiding principle for our entire call center staffing operations. Our call centers are staffed with a highly professional, dedicated, experienced, and energetic team of supervisors and agents who posses a genuine commitment of growing your organization and serving your customers. We ensure that all customer service specialists are well equipped, well trained, and regularly assessed to represent your brand well to your customers.

Our call center operations follow these principles:

  • Exceptional customer satisfaction
  • Fast customer response times
  • Overflow call center support
  • Reduce overhead costs

We support all of your call center needs:

  • Inbound Services
  • Outbound telemarketing calls
  • Customer Care & Retention
  • Order Taking
  • Telesales
  • Customer Support
  • Help Desk
  • Live Phone Support
  • Toll Free Services
  • Lead Generation
  • Up Sell / Cross Sell
  • Lead Capture
  • Data entry
  • Back office services
  • Customer Follow Up
  • Customer Acquisition
  • Email Response or marketing campaign
  • Direct Response
  • Click To Talk
  • Emergency Response
  • Live Web Chat Services
  • Bilingual / Multilingual Service
  • Conference & Seminar Registration